FAQ's & Policies
Below are some of your frequently asked questions and HBPC Policies:
Are you covered by Insurance?
Our company is insured through Pet Care Insurers and Lloyds of London
Dishonesty Bond- Currently, all our pet sitters are Independent Contractors, and covered under our insurance
My cat is allowed outside, what's your policy about letting my cat come and go while I'm away?
In order to properly care for and monitor the well-being of your feline family member, we have to be able to assess them at each visit. We cannot guarantee your cats' safety if he is allowed outside. For this reason, HBPC strongly urges it's clients to keep cats indoors while they are traveling. Clients may be requested to sign a waiver of liability if they still want to allow the cat access to the outside.
My dog likes to hang out in the yard during the day when the weather's nice. Will HBPC accommodate this?
HBPC will not allow dogs to remain outside while they are not present on the property. All outside activity for dogs will be supervised while the pet sitter is on site.
I don't have a fenced in yard...can you just let my dog(s) run loose? He/She always stay close to home.
Unless your dog is a very young puppy or elderly, we won't allow your dog unrestrained playtime outside. Our sitters will leash your pet if your yard is not fenced in. It can be a great time for a structured walk, or playtime on a training lead. We take our responsibility for your pet seriously, and want to ensure his/her safety at all times!
More stuff to know....
Booking Vacation Care Dates
During busy seasons we ask that you book vacation care at least 30 days in advance if possible. Every effort will be made to accommodate your request. Reserving your dates means we are limiting our ability to accommodate another clients request, and as such, we reserve the right to request a non-refundable 25% deposit in order to hold your pets’ spot on our calendar.
Overnight Care Non-Refundable Deposits
Requests for overnight care in your home require a 25% deposit. Our sitters rearrange their lives and schedules to care for your pet and home, and in blocking out the time cannot accommodate another client.
Hunterdon’s Best Pet Care blocks out time on our calendar for your scheduled pet care service. Doing so prevents us from taking on other clients so we can accommodate your scheduled visits. To offset the cost of lost work, all vacation sitting and overnight sitting cancellations made with less than 1 week notice will result in client losing their initial 25% deposit. Clients cancelling vacation or overnight care with 24 hours or less notice will be charged in full. Cancellations made within 30-21 days of reserved dates will be refunded 10% of initial deposit. Full refunds of initial deposits will be given with greater than 30 days notice of cancellation.
Dogwalking/Once-A-Day clients cancelling with less than 24 hours notice will be charged for the day’s visit.
Weather related cancellations: There are no refunds for clients cancelling same day dog walking due to inclement weather/school closings, etc..
Payment for services (less deposit if applicable) is due on or before the start date of service. We reserve the right to refuse service for non-payment, or to apply a late fee..
Our sitters work hard to ensure your pets comfort and happiness, tips are always appreciated!
Hunterdon’s Best Pet Care promises to take great care with your pet(s) and your home. We strive to give our client’s the very best in customer service. Suggestions to improve our service are always appreciated and will thoughtfully be taken into consideration.